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Mitel

Mitel is an industry leading VoIP provider. They offer services that are designed for small to mid sized businesses. Mitel provides businesses the tools that are necessary to communicate with other businesses in a quick and organized manner. The services that are available with Mitel include Unified Communications, Virtualization, mobility and contact center solutions.

$19.99/month

4.6

Mitel Editorial Review

Mitel is an industry leading VoIP provide that offers services that are designed for small to mid-sized businesses. The company offers all of the tools that are necessary for a business to be able to communicate with other businesses in a quick and orderly fashion. Their service is very use-friendly and their customer service staff is very knowledgeable about their products and very helpful when an answer to an inquiry is needed. 

Additional Features

Mitel offers the Mitel AnyWare. This is a platform that bring business communication together in one place to allow for quicker and easier ways to do business. Mitel has many additional features and and products that enhance productivity for the business and for each employee. The MiContact Center provides real time reporting, call routing, email, web chat, social media and other multi-media communication options.

Able to be Used Anywhere

Mitel has a hosted PBX phone system that allows its users to work in any location remotely. This means that users do not even need to be in the office to access the service, which adds a ton of flexibility. 

Plan Details

MiCloud Office Essentials

Mitel has a complete unified communication solution with a hosted PBX calling plan. MiOffice focuses on a business phone system that is cloud-enabled, mobile, and milennial-focused. The Essentials plan is perfect for reception areas. For one low price, users have accesss to a plethora of common call control features.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $19.99/month
  • Minutes: N/A
  • Long Distance: Included in Plan, Overage Rate - 0.0200/min
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • 3-way-calling
  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Voicemail
  • Call Conferencing
  • Control Panel
  • Hunt Groups

Additional Notes:

This plan includes 1 deskphone only. Low per minute rate on outbound calls.

MiCloud Office Premium

The Premium plan is targeted to offices with increased communication needs. In addition the Essentials features, Premium users get access to mobile capabilities, web portal management, internal collaboration, and full-featured desktop and mobile clients.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $24.99/month
  • Minutes: N/A
  • Long Distance: Unlimited
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Voicemail
  • Call Conferencing
  • Hunt Groups
  • Music on Hold
  • Voicemail to Email

Additional Notes:

Plan includes 2 connected devices. Unlimited outbound calls within the U.S. MiTeam Collaboration is only available for internal use.

MiCloud Office Elite

The Elite plan is a good fit for most users. It expands on the Premier plan features by adding more connected devices, internal/external collaboration, a unified inbox with fax, and business application integration.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $29.99/month
  • Minutes: N/A
  • Long Distance: Unlimited
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Voicemail
  • Call Conferencing
  • Control Panel
  • Hunt Groups
  • Music on Hold
  • Voicemail to Email

Additional Notes:

Plan includes 4 connected devices and a second lines for fax inbox. Unlimited outbound calls within the U.S. MiTeam Collaboration available for internal/external use. Attendant upgrade available.

Mitel MiCloud Business Lite

The Business Lite plan is a flexible option for small businesses that don't need too much phone time. The plan is affordable but doesn't sacrifice features or quality. Minutes are bundled, and each additional minute is priced at a very low rate.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $17.50/month
  • Minutes: 250
  • Long Distance: Included in Plan,
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Call Waiting
  • E911
  • Extensions
  • Voicemail
  • 411
  • Call Conferencing
  • Control Panel
  • Do Not Disturb
  • Find Me/Follow Me
  • Hunt Groups
  • Music on Hold
  • Speed Dialing
  • Voicemail to Email

Additional Notes:

250 minutes included for U.S. & Canada. One call path.

Mitel MiCloud Business Advanced

Feature-rich and cloud-based, Mitel's Business Advanced system gives users unlimited local and long distance calling. Add to this quality features and you get a powerful business phone solution for your enterprise.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $20.00/month
  • Minutes: N/A
  • Long Distance: Unlimited
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • IP Phone For Sale

Number Availability & Details

  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • E911
  • Voicemail
  • 411
  • Do Not Disturb
  • Find Me/Follow Me
  • Hunt Groups
  • Music on Hold
  • Professional Greeting
  • Voicemail to Email

Mitel MiCloud Business Extension Only

A four-digit extension number that works cohesively with a Mitel MiCloud Business system. Outbound calls are billed at a per-minute rate.

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $12.50/month
  • Minutes: N/A
  • Long Distance: N/A
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • Auto Attendant
  • Call Forwarding
  • Call Hold
  • Caller ID
  • Call Transfer
  • Call Waiting
  • E911
  • Call Conferencing
  • Find Me/Follow Me
  • Hunt Groups
  • Music on Hold
  • Speed Dialing

Additional Notes:

Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.

Mitel MiCloud Business Extension Only with Voicemail

Mitel's MiCloud Business Extension Only with Voicemail plan is part of their extension service. It gives users a voicemail service on top of their four digit extension. Voicemails can either be retrieved through a MiCloud Business Extension or the Voicemail to Email service. 

Plan Pricing & Basic Information

  • Promo Price: $0.00/month
  • Regular Price: $15.00/month
  • Minutes: N/A
  • Long Distance: N/A
  • International: N/A
  • Set-Up Fee: $0.00
  • Termination Fee: $0.00

Equipment Options

  • SIP/BYOD
  • IP Phone For Sale
  • ATA For Sale

Number Availability & Details

  • Local Number Port
  • Number Port
  • Toll-Free Number
  • Virtual Numbers

Plan Features Available

  • Call Forwarding
  • Caller ID
  • Call Transfer
  • Call Waiting
  • E911
  • Voicemail
  • Call Conferencing
  • Control Panel
  • Do Not Disturb
  • Hunt Groups
  • Speed Dialing
  • Voicemail to Email

Additional Notes:

Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.

User Reviews for Mitel

Average user reviews

Based on 22 Reviews

Overall
4.6
Customer Service
4.5
Sound Quality
4.65
Price
4.5
Reliability
4.6
Features
4.7

Good Cloud Solution - Mitel

Service is atrocious

MiTel internet based phone system

Great Service! - Mitel

Great service - Mitel

MITEL NETSOLUTIONS

5 Stars for Mitel's Hosted PBX Solution

Mitel Review - System Up and Running

Mitel Cloud A Good Idea

Mitel New Installation - Sales rep: Bryan Habibi

Mitel Anyware....The Best of the Best

Mitel Anyware: way easy

Call Quality Excellent Just As It Should Be

Mitel is a Great Company, Great Product

New VOIP Service

Mitel bent over backwards for me

John Brothwell MD

Mitel is the best and saved me a lot of money

Great Features, Easy to Set Up, All Good So Far!

Great Phone System! Mitel AnyWare

Mitel AnyWare--Good features, great uptime

Excellent business phone system Mitel AnyWare